TotalDesk Plugin Overview:

TotalDesk Plugin is the only all-in-one helpdesk solution for WordPress. Including a ticket- & notification system, live chat, knowledge base, report, and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk.

TotalDesk GPL Features:

• • • Ticket System
      • 3 Differnt New Tickt Forms
      • Inbox Fetching
      • 2 Roles: Agent & Reporter
      • My Tickets Page
      • Set default values for new tickets
      • Set own ticket Status
      • Set custom ticket Types
      • Set custom ticket Project / Systems
      • Attachment Support
      • Inform Agents in Notifications
      • HTML WYSIWIG Comment Form
      • Saved replies
      • Logging / History system
      • XLS export
      • Reporters & Agents can reply to Email
      • Ticket Overview (assigned to, status in colors)
      • Set Inbox Archive Folder
    • Notifications
      • Email Notifications
      • Desktop Notifications
      • Slack Notifications
      • Notify when a ticket has been created
      • Notify when someone replied
      • Notify when a status has changed
      • Notify when an agent has been assigned

• • • Livechat
      • Start a chat with a new subject (new ticket)
      • Enter a chat with a given ticket ID
      • Send a message (new ticket) when no agent is online
      • Every chat conversation will be saved
    • Knowledge Base
      • Create a FAQ based on a ticket
      • Group FAQs into topics
      • Set custom Icons for Topics
      • Live search for FAQs
      • Track FAQ views
      • 3 Built-in widgets
      • Order FAQs by View / Popularity
      • 2 Layouts (boxed, list)
    • Reports
      • Tickets By Agent
      • Tickets By Status
      • Tickets By Type
      • Tickets By System
      • Tickets By Year
      • Tickets By Month
      • Tickets By Year & Month
    • Integrations
      • WooCommerce
      • Envato
      • Slack
    • Well Documented