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GPL License

Original price was: $39.00.Current price is: $3.99.

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Last Update: 26.June.2024
Version: 1.8.1

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Name: TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System 1.8.1
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TotalDesk Plugin

TotalDesk Plugin is the only all-in-one helpdesk solution for WordPress. Including a ticket- & notification system, live chat, knowledge base, report, and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk.

TotalDesk GPL Features:

- - Ticket System
    - 3 Differnt New Tickt Forms
    - Inbox Fetching
    - 2 Roles: Agent & Reporter
    - My Tickets Page
    - Set default values for new tickets
    - Set own ticket Status
    - Set custom ticket Types
    - Set custom ticket Project / Systems
    - Attachment Support
    - Inform Agents in Notifications
    - HTML WYSIWIG Comment Form
    - Saved replies
    - Logging / History system
    - XLS export
    - Reporters & Agents can reply to Email
    - Ticket Overview (assigned to, status in colors)
    - Set Inbox Archive Folder
  - Notifications
    - Email Notifications
    - Desktop Notifications
    - Slack Notifications
    - Notify when a ticket has been created
    - Notify when someone replied
    - Notify when a status has changed
    - Notify when an agent has been assigned

- - Livechat
    - Start a chat with a new subject (new ticket)
    - Enter a chat with a given ticket ID
    - Send a message (new ticket) when no agent is online
    - Every chat conversation will be saved
  - Knowledge Base
    - Create a FAQ based on a ticket
    - Group FAQs into topics
    - Set custom Icons for Topics
    - Live search for FAQs
    - Track FAQ views
    - 3 Built-in widgets
    - Order FAQs by View / Popularity
    - 2 Layouts (boxed, list)
  - Reports
    - Tickets By Agent
    - Tickets By Status
    - Tickets By Type
    - Tickets By System
    - Tickets By Year
    - Tickets By Month
    - Tickets By Year & Month
  - Integrations
    - WooCommerce
    - Envato
    - Slack
  - Well Documented